Returns and Refunds

Almost everything we sell is printed to order, and much of it carries a name or a colour you chose. A personalised piece cannot be sold to anyone else, so we do not accept returns or exchanges for change of mind, for a choice you would make differently now, or for buyer’s remorse.

That is not the whole story. If something is genuinely wrong with what we sent you, we will put it right at our cost.

If something is wrong with your order

Email 3d05inc@gmail.com within 14 days of delivery with your order number and clear photographs showing the problem. We look at every one and reply.

We will replace the item, or refund you if we cannot replace it, where:

• It arrived broken, cracked or damaged in transit.
• It has a printing fault beyond the normal surface variation described below.
• We sent the wrong item, printed the wrong colour, or printed the name wrongly.
• Part of your order is missing.

Where the fault is ours, you pay nothing. No return postage, no charge for the replacement. We may ask you to keep the original piece rather than send it back, because return shipping often costs more than reprinting it.

What we cannot refund

• A name printed exactly as you typed it. Personalisation is printed character for character from your order, including spelling and capitalisation. Please check it before you pay.
• Change of mind, or a colour that looks different in person from how it looked on your screen. Screens vary, and our swatches are sampled from filament photographs rather than measured.
• Normal characteristics of 3D printing. Printed pieces carry faint layer lines, seams and small surface variations. That is how the process works, not a fault, and we say so on every product page.
• Damage from heat or use. Our pieces are printed in PLA, which softens and warps when it gets hot. A piece left on a dashboard, run through a dishwasher or put in a microwave has not failed in manufacture.
• Problems reported more than 14 days after delivery.

Cancelling an order

We usually start printing within a day. If you need to cancel, email us straight away. If your piece has not gone on the printer yet we will cancel it and refund you in full. Once a personalised piece has started printing we cannot cancel it, because it cannot be sold to anyone else.

Refunds

Approved refunds go back to the original payment method. Depending on your bank or card issuer it can take a few business days to show up on your statement.

How to reach us

Email 3d05inc@gmail.com, or use the form on our contact page. We are open Monday to Friday, 9am to 4pm Eastern.

3D05, 8850 NW 13th Terrace, Unit 103, Doral, FL 33172, United States.